What actually happened. What changed. What got billed.
The service log is the running record of every visit to a job, what got done, who was there, how long it took. Change orders capture every scope change with approval state, so the invoice picks up every billable adjustment without a midnight argument.
Service log, what happened
Every visit gets a log entry: date, who was on site, time on / time off, what was done, photos, and any notes worth keeping. The log is the audit trail when a customer asks "how long did you spend on the bathroom?" or when you're piecing together hours for the invoice.
Log entries are searchable by job, by date range, by crew member. They feed the per-job labor cost in the P&L, so the time you actually spent flows into the margin calculation, not the time you guessed at month-end.
- One entry per visit, date, crew, time on/off, work done, photos, notes.
- Photo capture from mobile, the visit log carries the proof.
- Searchable across jobs, date ranges, and crew members.
- Feeds per-job labor cost in the P&L automatically.
- Customer-visible record (rendered in the client portal) when you want it.
Change orders, what changed and who approved it
A change order captures a mid-job scope change: "customer wants the deck rail height bumped from 32 inches to 36 inches" or "add a second outlet on the kitchen island." Each change order has a description, a price delta, an approval state, and a paper trail.
Send the change order to the customer through the portal, they see the change, the new price, and approve with a click. The approved delta rolls into the invoice automatically; nothing falls through the cracks because the conversation lived in text on a job site.
- Description of the change, price delta, approval state.
- Customer-portal approval with timestamp + signature.
- Approved change orders auto-add line items to the invoice.
- Declined change orders stay on the job for the audit trail.
- Filter and report on change-order frequency per job, per client, per trade.
Why both surfaces ship on Free
The service log and change orders are the two surfaces that protect the margin you already quoted. Without them, scope creep eats the job and you eat the difference. We don't gate them behind Pro because they're a correctness requirement, not a premium feature.
Pro lifts the active-jobs cap (3 jobs on Free, unlimited on Pro), but the service log + change-order surface itself is identical between tiers. Same workflow, same audit trail, same invoice integration.
Available on the Free tier.
Ready to try Service Log & Change Orders?
The service log is the running record of every visit to a job, what got done, who was there, how long it took. Change orders capture every scope change with approval state, so the invoice picks up every billable adjustment without a midnight argument.