Bit & GrainBit & Grain

Terms of Service

Last updated: October 9, 2026

1. Acceptance of Terms

By accessing or using Bit & Grain ("the Service"), operated by Bit & Grain Technologies LLC ("we," "us," or "our"), you agree to these Terms of Service. If you use the Service for a business, you agree for that business too. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years old and able to enter a binding contract to use the Service.

3. Description of Service

Bit & Grain is a business management platform designed for tradespeople. The Service includes equipment tracking, job management, estimates, invoicing, scheduling, client messaging, AI-powered tools, and related features, available through the website at bitandgrain.app, the web application, the Bit & Grain iPhone app and its Apple Watch app, and the Bit & Grain Android app.

4. Accounts and Your Team

You must provide accurate information when creating an account. You are responsible for keeping your sign-in details secure and for all activity under your account. Tell us right away if you notice any unauthorized use.

A business owner can invite team members and choose what each one can see and do. The business owner is responsible for the people they invite, for the roles they give them, and for what those people do in the Service on the business's behalf.

5. Subscriptions and Billing

Bit & Grain offers a 30 day free trial and paid subscription plans. Paid plans are billed monthly or annually. You may cancel your subscription at any time, and cancellation takes effect at the end of the current billing period. The one exception is choosing to delete your account now (section 8), which cancels the subscription that day with no refund for the unused time. We reserve the right to change pricing with 30 days' notice. When a free trial or a paid subscription ends, your account is locked, but your data is kept and remains available for export until the account is deleted.

6. Payment Processing

If you use our payment processing features (Stripe Connect, PayPal Commerce), you agree to the respective payment processor's terms of service. Bit & Grain facilitates payments between you and your clients but is not a party to those transactions.

Payment fees

On our new Stripe setup (every Stripe account connected after this update, and any earlier account you switch over), each online payment a client makes to you carries two fees:

  • Card payments: Stripe's processing fee (2.9% + 30¢ for US cards, paid to Stripe) plus Bit & Grain's fee of 0.5% of the payment, never more than $25 a payment.
  • Bank payments (ACH): Stripe's fee of 0.8% (never more than $5) plus Bit & Grain's fee of 0.5% (never more than $5).
  • Payments you record yourself (Zelle, cash, check): no fee.

Stripe bills its processing fee to you directly, on Stripe's own terms. Stripe sets its own rates, which can differ from the US card rate above (for example on international cards). Bit & Grain's fee is deducted from each payment before it reaches your Stripe account. If you refund a payment, we refund our fee in proportion to the amount refunded. If a client disputes a payment and you lose the dispute, we refund our fee on that payment.

If you finished Stripe setup on our original Stripe setup before this update, your account stays on it until you choose to switch: Stripe's standard card fee is deducted from each payment and Bit & Grain adds no fee. An original-setup account that never finished Stripe setup moves to the new setup when you finish connecting. On the original setup, if a client disputes a payment, the disputed amount is taken back from your Stripe account while Stripe holds it and returned to you if the dispute is won.

We will give you at least 30 days' notice before we change Bit & Grain's payment fees. Payment fees are separate from your subscription price.

7. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorized access to the Service or its systems
  • Interfere with or disrupt the Service
  • Upload malicious code or content
  • Send spam, or send text messages or emails to people who have not agreed to get them
  • Resell or redistribute the Service without authorization

8. Your Data

You keep ownership of all data you enter into the Service. We do not sell your data. You can download your data while your account exists, including while it is locked: business owners and admins can use Export my dataon the web (under Settings, Account & Privacy), which downloads every record of the business as CSV files, and the Delete my account screen in the iPhone and Android apps offers the same CSV files.

You can delete your account at any time. The deletion takes place 30 days after your request, or 30 days after the end of a paid period you have already paid for, unless you choose to delete now and give up the remaining paid time, in which case your subscription is canceled that day with no refund and the deletion takes place 30 days later. Until then you can keep your account. Copies in our backups expire within 120 days after the deletion. Our account deletion page explains the steps and what is deleted and kept.

9. Privacy

Our Privacy Policy explains how we collect, use, and share information, and our SMS Terms explain our text messaging service. Both are part of these terms.

10. Your Clients' Information

When you or your team put information about your clients into the Service (such as names, phone numbers, addresses, messages, and photos), you are responsible for it. You confirm that you have the right to collect it, to enter it, and to let us process it to provide the Service, and that you have given your clients any notice and obtained any consent the law requires. We process your clients' information on your behalf and following your instructions, as our Privacy Policy describes. If one of your clients asks us about their information, we will forward the request to you.

11. Text Messages

  • Texting your clients through Bit & Grain is available only on the Pro plan.
  • You must get each client's consent before you text them through the Service, keep proof of that consent, and stop texting anyone who replies STOP or asks you to stop.
  • You may not send marketing or promotional texts through the Service. Texts must be about your work with that client, such as appointment reminders, replies, and follow-ups about estimates and invoices.
  • Texts are sent on behalf of you, the contractor, using Bit & Grain's registered text messaging service. Bit & Grain Technologies LLC is the brand registered with the mobile carriers.
  • Bit & Grain provides your business's text messaging number and keeps ownership of it. We release the number when your business leaves the Pro plan or your account is deleted. The number cannot be moved to another provider.

12. AI Features

Grain AI and other AI-powered features are tools to help you run your business. When you use them, the information involved is sent to the AI providers listed in our Privacy Policy to produce a result. AI output can be wrong or incomplete. Review AI-generated content (such as estimates, job plans, messages, and social media captions) before you use or send it. You are responsible for the decisions you make based on AI output.

13. Suspension and Termination

We may suspend or close your account if you violate these terms, if your use puts the Service, other users, or the public at risk, or if the law requires it. Where we reasonably can, we will tell you first and explain why. You may stop using the Service and delete your account at any time, as described in section 8. When an account is closed, your right to use the Service ends, and your data is handled as section 8 and our account deletion page describe. Sections that by their nature should continue (including sections 6, 10, and 14 through 20) continue after termination.

14. Disclaimer of Warranties

The Service is provided "as is" and "as available." To the fullest extent the law allows, we make no warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the Service will be uninterrupted, error-free, or completely secure, or that texts, emails, or notifications will always be delivered.

15. Limitation of Liability

To the fullest extent the law allows, Bit & Grain Technologies LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from your use of the Service. Our total liability for any claim arising from or relating to the Service or these terms is limited to the greater of the fees you paid in the 12 months before the claim or $100.

16. Indemnification

You agree to defend and hold harmless Bit & Grain Technologies LLC and its owners and staff from claims, losses, and costs (including reasonable legal fees) that arise from your use of the Service, your violation of these terms or the law, the information you or your team enter about your clients, or the texts and emails you send through the Service.

17. Governing Law and Courts

These terms are governed by the laws of the State of Washington, without regard to its conflict of law rules. Any lawsuit about these terms or the Service must be brought in the state or federal courts located in Pierce County, Washington, and you and we agree to those courts' jurisdiction.

18. Changes to These Terms

We may update these terms from time to time and will post the new version here with a new date. For material changes, we will email account owners and show a notice in the app at least 14 days before the change takes effect. If you keep using the Service after the change takes effect, you accept the updated terms.

19. General

  • Severability: if any part of these terms cannot be enforced, the rest stays in effect.
  • Entire agreement: these terms, together with the Privacy Policy and SMS Terms, are the whole agreement between you and us about the Service.
  • Assignment: you may not transfer these terms without our written permission. We may transfer them as part of a merger, sale, or reorganization.
  • No waiver: if we do not enforce part of these terms right away, we can still enforce it later.

20. Contact

Questions about these terms? Email support@bitandgrain.app, or use the contact formand select "Legal / Privacy" as the category.