Question 1

Do I need a credit card to start?

Accepted Answer

No. You get 30 days of full Pro with no credit card. Sign up with your email or Google account and you are in immediately. A card is only collected when you subscribe, and adding it during the trial does not cost you any free days. If you add your card in your last two days, your subscription starts right away instead.

Question 2

What happens if I cancel?

Accepted Answer

Your subscription runs to the end of the period you already paid for, then your account locks. Nothing is deleted: every job, client, invoice, and document stays where it is, you can export all of it to CSV, and clients can still pay invoices you already sent. Resubscribe whenever you want and pick up where you left off.

Question 3

What happens to my data if I stop paying?

Accepted Answer

It stays. When a trial or a subscription ends your account locks, but your data is kept and you can export all of it to CSV from the locked screen. If you delete your account on purpose, your data is deleted within 60 days (30 days active deletion, 30 days backup rolloff).

Question 4

Are there any setup fees or hidden costs?

Accepted Answer

No setup fees, and nothing hidden. Pro is $29/mo flat or $288/year (17% off), and your first 30 days are free. Grain AI is included, not an add-on. 5 team members are included with no per-seat billing. There are no per-job charges, no charge for sending invoices, no SMS surcharges, and no onboarding fees. When a client pays you online, that payment carries a fee. Card payments: Stripe's fee (2.9% + 30¢ for US cards, paid to Stripe) plus Bit & Grain's 0.5%, never more than $25 a payment. Bank payments: Stripe's 0.8% (max $5) plus our 0.5% (max $5), so never more than $10. Zelle, cash and check: free. Refund a payment and we refund our fee.

Question 5

Will the price go up after I sign up?

Accepted Answer

No. Your rate is locked at the price you sign up at. If we ever raise the Pro price for new subscribers, existing accounts stay grandfathered at their current rate. You will not get a surprise increase mid-year. Payment fees are listed separately and change only with 30 days' notice.

Feature	What you get
Team members	5 team members included
Equipment items	Unlimited
Active jobs	Unlimited
Clients	Unlimited
Invoices/month	Unlimited
Locations	Unlimited
Storage	Unlimited
Grain AI queries	Unlimited
Command Center
Service log
Scheduling & calendar sync
Client portal
Business website
Social media posting
Receipt scanning
Mileage tracking
Card and bank payments through Stripe (PayPal coming later)
Team roles & permissions
Advanced reporting (coming later)
Priority support
iPhone app
Android app Coming next
Two-way SMS
Texting from your own number	Included (turns on when you add a card)

Simple, honest pricing

Everything included

Pricing questions

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