Reply to a text from someone who isn't a client yet

A new lead texts your business number. Before this, Messages showed you the thread but wouldn't let you reply until the thread was matched to a client. Now the reply box is right there. Type your answer and send it.

Replying doesn't create a client, a contact or anything else. The thread stays in Messages under the sender's phone number, and you decide later whether they belong in your client list. Your reply goes out from your business's own texting number, the same as every other text you send from Bit & Grain. Threads from social channels still need a client match before you can reply.

We also fixed how you hear about new messages. If you don't have push notifications on a phone, Bit & Grain now emails you as soon as a text or message comes in: who it's from, a preview, and a link straight to the thread. You get at most one of these per conversation every 15 minutes, and the email switch in your notification settings (Settings, then Business) turns them off.

Before this, an owner without push heard about a new lead in the next morning's digest. A lead that waits a day usually calls somebody else.